Incident with Copilot
Incident
Report for GitHub
Resolved
On July 11, 2024, between 10:20 UTC and 14:00 UTC Copilot Chat was degraded and experienced intermittent timeouts. This only impacted requests routed to one of our service region providers. The error rate peaked at 10% for all requests and 9% of users. This was due to host upgrades in an upstream service provider. While this was a planned event, processes and tooling was not in place to anticipate and mitigate this downtime.
We are working to improve our processes and tooling for future planned events and escalation paths with our upstream providers.
We are working to improve our processes and tooling for future planned events and escalation paths with our upstream providers.
Update
Copilot is operating normally.
Update
We have mitigated the intermittent timeout errors impacting Copilot’s Chat functionality and expect the incident to be resolved shortly.
Update
We continue to investigate the cause of intermittent timeouts impacting Copilot’s Chat functionality. This is impacting a small fraction of customers. The timeout errors we are seeing has reduced back to healthy levels for the last 60 minutes but we are monitoring closely.
Update
We continue to investigate the cause of intermittent timeouts impacting Copilot’s Chat functionality. This is impacting a small fraction of customers. We will provide further updates as we continue resolving the issue.
Update
We continue to investigate the cause of intermittent timeouts impacting Copilot’s Chat functionality. This is impacting a small fraction of customers. We will provide further updates as we continue resolving the issue.
Update
Copilot's Chat functionality is experiencing intermittent timeouts, we are investigating the issue.
Investigating
We are investigating reports of degraded performance for Copilot
This incident affected: Copilot.
